FAQ

Yankee Candle has prepared the following information to make ordering and support expectations clear.

Where do you ship?

We ship only within the United States, and Standard Shipping is free.

How long will delivery take?

Orders are normally processed in 1–2 business days. Transit after dispatch generally takes 4–6 business days, excluding weekends and US federal holidays.

How do I track an order?

Tracking information is sent to the email used for the order after dispatch.

Can I change an order?

Contact us as soon as possible before dispatch. We will try to help, but a change cannot be guaranteed once processing or shipment has begun.

Can I return an item?

You may request an eligible return or exchange within 30 days after delivery. We provide the eligible return method or prepaid label.

When will a refund arrive?

After an eligible return is approved, we issue the refund to the original payment method within 10 business days. Your payment provider may need additional time to post it.

What if an item is damaged or wrong?

Contact us with the order details and helpful photos so we can investigate and resolve the issue.

Contact details

Email: Support@Yankethlcandle.shop
Phone: (725) 778-8350
Postal address: 1839 SW 2nd Ct, Miami, Florida, 33129, United States